Frequently Asked Questions
Everything you need to know about your CLAE experience.
What materials are used in CLAE footwear?
We prioritize high-quality, sustainable materials including premium leathers from certified tanneries, recycled polyesters, and organic cotton. We also offer a dedicated range of 100% vegan styles.
How long does shipping take?
Standard domestic orders typically arrive within 3-7 business days. International shipping times vary by location, generally ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
How do I find my correct size?
CLAE sneakers generally run true to size. We recommend checking our detailed size guide on each product page, which includes conversions for US, UK, and EU sizing.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific delivery address.
How should I clean and maintain my shoes?
For leather styles, we recommend using a damp cloth and a specialized leather cleaner. For our vegan and textile options, a soft brush and mild soap are best. Avoid machine washing to preserve the longevity of the materials.